We want you to be happy with Stream. This policy explains when you can get a refund on a Stream Pro subscription and how to request one. It applies alongside our Terms of Service.
1. 14-day money-back guarantee
If you're not satisfied with Stream Pro, you can request a full refund within 14 days of your initial purchase. Just contact us — you don't need to give a reason.
2. Renewals
Subscriptions renew automatically. You can cancel at any time to stop future charges; your Pro features stay active until the end of the period you've already paid for. Renewal payments are generally non-refundable, but if you were charged for a renewal you didn't intend and contact us promptly (within 14 days of the charge), we'll review it and aim to make it right.
3. Your statutory rights
Nothing in this policy affects any non-waivable rights you have under applicable consumer-protection law, including any statutory right of withdrawal. Where such rights apply, they are in addition to the guarantee above.
4. How to request a refund
You can request a refund in either of these ways:
- Email support@stream.yh.net.ua from the address on your account, with your order or receipt number; or
- Use the help/refund link on the Paddle receipt you received by email after purchase.
5. Processing time
Once approved, refunds are issued to your original payment method via Paddle. It typically takes 5–10 business days for the funds to appear, depending on your bank or card issuer.
6. Contact
Stream is operated by [LEGAL ENTITY NAME]. Questions about a refund? Email support@stream.yh.net.ua and we'll help.